Patternworks FAQs

About Patternworks: Linda Skolnik turned her passion for knitting into a business when she founded Patternworks in 1979. Patternworks began as a mailorder business in her New York basement with black and white leaflets called “Hard-to-Find Things for Knitters.”

Linda retired in 2002, but her knitting legacy goes on. Over time, her little leaflets have evolved into a beautiful full-color catalog with everything a knitter could possibly wish for, a shop in a picturesque lake-side town in New Hampshire attracting knitting enthusiasts from across the country, and a Web site that is a favorite browsing place of knitters everywhere. And in 2006, Patternworks proudly introduced a brand-new line of yarns created exclusively by Patternworks for its valued customers.

Patternworks is committed to providing superior customer service and the very latest in fine quality knitting and crocheting yarns and products. Shop for yarns, patterns, kits, books and many other knitting and crochet supplies! We take pride in choosing and selling the best quality yarns and latest in knitting patterns, kits and more for you because we’re knitters and crocheters too!

We’re also on the following social platforms – connect with us!

Facebook
Pinterest
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Ravelry

 

The Helping Hand is designed to be a source for the knitter to learn more about knitting and all things knitting related. We hope these how-to’s, where-for’s and FAQs will help you enjoy knitting and all things knitting related.

Telephone: 1-800-723-9210 or 603-253-8731
E-mail: customerservice@patternworks.com
Mail: Patternworks • Box 1618 • Center Harbor, NH 03226 USA


FAQs:


FAQs

Which Koigu is right for my project?
Koigu Painter’s Palette Premium Merino (KPPPM) yarns are truly handpainted water-colors. To create these stunning colors each two-pound dye lot is “painted” individually, then rinsed and hung on rods to dry. Once dry, the yarn is reeled and twisted into 50-gram skeins and labeled. This whole process takes three days. Maie Landra, the artist behind the color combinations, says that the perfect dye lot must be alive with highlights and depth. You will find the colors to be bold and luminous with a spark of life in each skein.

Many of you have asked for guidance in choosing variegated Koigu yarns to produce spectacular color palettes that make Koigu garments so outstanding. The best way to choose a color combination is to trust your eye, and to find a common color in each skein. For example, combine pinks that have touches of purple, purples with touches of pink, and blues with highlights of pink and purple. It really is that easy. So, relax and get started. Once you get going, you won’t be able to stop!

How do I choose the right needle?
The choice of needles is a very personal one. Some knitters love the speed of a very slippery, metal needle. Others prefer the warmth and resilience of wood or bamboo. Still others swear by plastic. Here are some general guidelines to match the type of needle with the type of fiber, but until you try a certain needle, you won’t know how it feels. And that’s the most important criteria!

  • Wool, Wool-Blend and Acrylic: These yarns can be smooth or fuzzy, fine or bulky. They are all covered with tiny, microscopic scales that will cling to each other, the needle and you when they get the chance. For stitches that slide along the needle, easily and don’t have to be moved along one by one, choose a metal needle with a slick surface such as Addi. If you don’t like working with metal needles, choose a wood or bamboo with a smooth surface such as Dreamz, Brittany Birch or KA Classic. Plastic needles have a lot of static electricity and are not ideal for fuzzy yarn.
  • Unmercerized Cotton: This soft, fuzzy fiber knits well on metal or aluminum needles with a hard finish.
  • Mercerized Cotton: Treated to reduce fuzziness and produce a hard, smooth luster, mercerized cotton knits best on a needle that’s not too slippery such as plastic, wood or bamboo.
  • Linen: Extremely slippery, linen is easiest to knit evenly with not-too-slick bamboo, wood or plastic needles.
  • Silk: Silk is similar to cotton in that it can be either soft or slubby or hard and smooth. Select your needles as you would for cotton.
  • Alpaca, Cashmere, Angora: Extremely soft and fuzzy, these luxury fibers knit best on bamboo or wood needles.
  • Novelty, Boucle, Mohair: These highly textured yarns will behave better with needles that don’t get caught in loops or bobbles. Bryspun Flexible needles are a great choice since they have concave points that help pick up the whole fiber to reduce splitting.

How do I know what skill level I’m at?
Here is a basic description of the different skill levels:

  • Beginner: Knit and purl, minimal or no shaping.
  • Easy: Basic stitches, repetitive patterns, simple color changes, simple shaping and finishing..
  • Intermediate: Variety of stitches, basic cables and lace, knitting in the round, mid-level shaping and finishing
  • Experienced: Advanced techniques (short rows, Fair Isle, intricate cables and lace), complex color changes, refined finishing.

What is the physical address of the shop?
Our address is 12 Main St, Center Harbor, NH 03226. This address may be used with map programs to get directions to our shop, however we do not receive mail or deliveries at this address. To return an item or send us something by mail, please use the address Rt. 25B, PO Box 1618, Center Harbor, NH 03226.

What are your shop hours?
Our shop, located in Center Harbor, NH is currently open Monday through Sunday 9:00 am to 5:00 pm for Winter hours. We are closed on Easter, Thanksgiving and Christmas.

How do I get to the shop?
See our Visit the Shop page. From I-93 in New Hampshire, take exit 23. At the end of the exit ramp, head east onto Route 104 towards Meredith. Travel 8.1 miles, you will come to an intersection with Route 3. There is a traffic light at the intersection; turn left onto Route 3 North. Travel 1 mile and you will come to another traffic light, turn right onto Route 25 East. Travel 4.7 miles until you reach a double set of traffic lights. Heath’s Hardware will be on your right and Senter’s Market on your left. Turn left at the light. Our shop is located in the Keepsake Quilting building on the right.

Can I get the free pattern without purchasing the yarn?
We have a selection of patterns that are available as free PDF downloads when you order at least one ball or skein of the featured pattern online. These patterns are not available separately, and your yarn order must be placed online in order to receive the free PDF download.

Are the colors shown in the catalog and on the Web site accurate?
We work very hard to get the colors as close as possible in the photographs. There will be minor variations due to printing or due to the color settings on individual computer monitors. If you receive your order and the color was not as shown, please feel free to return that yarn for refund or exchange.

What if I need to match a specific dye lot?
If you’re ordering yarn and need to match a specific dye lot, please make a note of the dye lot that you need in the “Comments” window at the end of your order. We will look for the dye lot you need and contact you if we’re unable to provide it for you.

What are your shipping charges?
Our shipping charges are based on the value of the merchandise being purchased. For web orders being shipped within the United States, the shipping charges are as follows:

Purchases up to $10.00 $2.50
From $10.01 to $25.00 $5.50
$25.01 to 40.00 $6.50
$40.01 to 55.00 $7.50*
$55.01 to 70.00 $8.50*
over $70.00 $9.50*


*FREE Standard Shipping on ALL Orders of $50 or More! 
, including phone and mail orders! To receive free Standard Shipping place at least $50 of items in your cart and choose Standard Shipping as your shipping method. Offer is valid for orders being shipped within the United States.

For Canadian shipments, the shipping charge is the amount shown above plus $9.00. For Foreign shipments, the shipping charge is the amount shown above plus $15.00.

UPS 2Day® add $12.00
UPS Ground® (3-5 days) add $6.00

Pricing Information
All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price.

What do the different yarn weights mean?

  • Jumbo (CYC #7) knits at a gauge of 1-1/2 sts or fewer=1″ on size #17 or larger needles or is crocheted with Q or larger hooks. This gauge of yarn is also an excellent choice for arm knitting or finger crocheting.
  • Super Bulky   (CYC #6)knits at a gauge of 1-1/2 to 2-1/2 sts = 1″ on size #11 to #17 needles or is crocheted with M to Q hooks. If you’d like to finish a sweater in a weekend, then this yarn is the perfect choice!
  • Bulky    (CYC #5) yarns knit at a gauge of 3 to 3-1/2 sts = 1″ on #9 to #11 needles or are crocheted with K or M hooks. Perfect for quick-to-knit sweaters, jackets, hats, scarves and vests for the whole family.
  • Heavy Worsted    (CYC #4) knits at a gauge of 4 to 4-1/2 sts = 1″ on #9 to #10 needles or can be crocheted with H to K hooks. Slightly thicker than worsted-weight yarn, this weight is ideal for sweaters and tops to showcase cables and textures, plus blankets and accessories.
  • Worsted   (CYC #4) knits at a gauge of 4-1/2 to 5 sts = 1″ on size #6 to #9 needles or are crocheted with G to I hooks. By far the most popular yarn-weight category, since it covers every application!
  • DK   (CYC #3) is a light-worsted-weight yarn between worsted and sport, knits at a gauge of 5-1/2 sts = 1″ on #5 or #6 needles or is crocheted with F or G hooks. An ideal weight for quick-to-knit baby items, children’s hats and mittens, plus lightweight adult sweaters.
  • Sport   (CYC #2) yarn knits at a gauge of 6 sts = 1″ on size #3 to #5 needles or is crocheted with an E or F hook. Just the thing for sweaters and vests, children’s garments, heavier socks and traditional Fair Isle colorwork.
  • Fingering   (CYC #1) weight knits at a gauge of 7 to 8 sts = 1″ on size #1 to #3 needles or is crocheted with D to steel-hook range. A great choice for baby items, socks and lightweight sweaters and when knitting lacy or detailed patterns.
  • Lace   (CYC #0) yarns can be knit at a wide gauge range depending on how open or lacy a fabric you want. Needles can range from as small as #00000 to #8, and crochet hooks are in the steel range.

How do I return an item?
If you still have the packing slip from your order, then please fill out the back portion of the slip. If you do not have the packing slip, then be sure to write down your name, billing address, item(s) you’re returning, and if applicable, the item(s) you would like to order in exchange. Be sure to include this with your return, and send to Patternworks, PO Box 1618, Center Harbor, NH 03226, ATTN: Customer Service. You do not need any kind of return authorization from us prior to sending back your item(s). You may return any item you have purchased from us, at any time, for refund or exchange.

How do I check the status of my order online?
To check the status of your order, you must first log in. Once you have done this, click on My Account. Your orders will be displayed under My Orders, and you may click on the order number for more details.

What does ship method PD mean?
If your shipment method shows PD, this indicates that the items were shipped by US Mail. Normal delivery time is 7-10 business days.

How will my package be shipped?
Our standard method of shipment is US Mail with normal delivery time being 7-10 business days. For shipments to Canada, we ship US Mail with normal delivery time being 10-14 business days. For all foreign shipments, we ship by Airmail with normal delivery time being 1 – 4 weeks.

We offer UPS Expedited Delivery. You may choose this option from our Web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3-5 business day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. Eastern Time, Monday through Friday and shipped within the contiguous 48 states. Orders placed after 1 p.m. Eastern Time will be sent out the next business day. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 800-723-9210 for availability.

What if I want to receive my order faster than normal delivery time?
We offer UPS Expedited Delivery. You may choose this option from our Web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3-5 day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. (Eastern Time) Monday through Friday and shipped within the contiguous 48 states. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 800-723-9210 for availability.

If an item in my order is on backorder, will I be charged again for shipping?
You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged?
Your credit card will not be charged until your order is sent.

What if something in my order is damaged or missing?
Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it’s not your problem, it’s ours. Please contact us by e-mail at customerservice@patternworks.com or by phone at 800-723-9210. Let us know what the problem is and well take care of it!

How do I get e-mail promotions?
We regularly send out e-mails announcing upcoming events or advertising special sales. Enter your email address into the email list sign-up at the bottom of any page on Interweave.com.

What if I forget my password?
Use the Forgot Password feature and you will recieve a link to reset your password.

Why did I not receive an e-mailed confirmation of my order?
Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails  may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add customerservice@patternworks.com to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 800-723-9210 or e-mail customerservice@patternworks.com.

What are your shop hours?
Our shop, located in Center Harbor, NH is open seven days a week.  Please check here to see if we are on winter or summer hours at this time.  We are closed on Easter, Thanksgiving and Christmas.

 

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Tips:

Care Tips:
Always read the care instructions on the yarn label, and include the care instructions from the yarn label when giving a hand-knit item as a gift.

        Yarn Care Key:

* To care for garments knitted from superwash or machine washable yarn, turn them inside out and wash separately on a gentle cycle at the water temperature indicated on the label (30 degrees centigrade is a cool wash, about 86 degrees Fahrenheit. 40 degrees centigrade is warm, about 104 degrees Fahrenheit.) If the label permits machine drying, tumble sweaters briefly and remove while still damp to finish drying flat. Never tumble a hand-knit garment bone dry.

How to make a perfect gauge swatch:

Courtesy of Vogue Knitting International Magazine/SoHo Publishing Company

Note: Gauge should be taken over at least 2″/5cm and preferably over 4″/10cm.

Make a test swatch at least 4″/10cm square. If the number of stitches and rows does not correspond to the gauge given, you must change the needle size. An easy rule to follow is: To get fewer stitches to the inch/cm, use a larger needle; to get more stitches to the inch/cm, use a smaller needle. Continue to try different needle sizes until you get the same number of stitches in the gauge.

Conversions:

2 strands fingering = 1 strand sport
2 strands sport = 1 strand worsted
2 strands worsted = 1 strand bulky
3 strands worsted = 1 strand super bulky
Multiply by to get
cms 0.394 inches
inches 2.54 cms
grams 0.035 ounces

 

Favorite Charities for Knitting

Halos of Hope
Distributes caps to hospitals and cancer centers for use by chemotherapy patients all over the United States.
20987 N. John Wayne Parkway
#B104-432
Maricopa, AZ 85139
www.halosofhope.org

Mother Bear Project
Provides hand-knit or crocheted bears to children affected by HIV/AIDS worldwide.
Mother Bear Project
PO Box 62188
Minneapolis, MN 55426
www.motherbearproject.org

Project Linus
Provides handmade blankets to children who are seriously ill, traumatized, or otherwise in need.
Project Linus National Headquarters
PO Box 5621
Bloomington, IL 61702-5621
www.projectlinus.org

Warm Up America
Distributes afghans to people in need
Warm Up America! Foundation
3740 N. Josey Lane, Suite 102
Carrollton, TX 75007
972-325-7232
www.warmupamerica.org

Snuggles Project
Provides knit, crocheted, or sewn blankets to shelter animals.
Hugs for Homeless Animals
P.O. Box 231024
Portland, OR 97281-1024
503-828-9826
www.snugglesproject.org

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