FAQs

Return Policy

Your satisfaction is our top priority, which is why we’re happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your Interweave purchase of a physical product, you may return it and receive a full refund for the cost of the product.

Digital products, course offerings, and video purchases are not covered under the Friction-Free Returns policy.

All sales final on Patternworks and Keepsake NeedleArts clearance products.

Returns should be directed to:

F+W Consumer Books
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014

Be sure to include a copy of your receipt or packing slip with your return to expedite the refund process.

Please allow 4-6 weeks for your return to be processed and your refund issued. Refunds will be credited to the original method of payment. Shipping charges are non-refundable.

Orders

Order Status and Tracking

Orders typically take between 2-4 business days to be processed and shipped. Once your order has shipped, you will receive a Shipment Confirmation email that contains your tracking number, if available. You can also find your tracking number by clicking on the order # on your My Orders page. Tracking is not provided for orders shipped via USPS International Shipping.

Change or Cancel My Order

Once your order has been placed, we are unable to make any changes. Please make sure to double check that your shipping and billing information is correct as well as the quantity of items before submitting your order.

Payment Options

We accept Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal, Interweave Gift Cards, and Electronic Checks. Your account will be charged at the time of purchase. All purchases are processed in USD.

Taxes

Companies selling over the internet are subject to the same sales tax collection requirements as any other retailers. Click here to read our Sales Tax Summary.

Purchase Options

We accept orders via our website, over the phone, and mail orders.

To place an order by phone, please contact our customer service team at 866.949.1646

To place an order by mail please send a check or money order along with a detailed list of the products you wish to purchase to:

F+W Media
Attn: Orders
4868 Innovation Dr. Bldg 2
Fort Collins, CO 80525

Please note: Mail orders take 1-2 weeks to process.

Purchasing Digital Products

Digital products are provided immediately upon purchase in your Interweave account. You have unlimited life-time access to the product, and can view/download your items following the instructions here (hyper link to download information below).

Shipping

Free ground shipping for orders over $50 to the United States

We offer Free Ground Shipping for all orders over $50 to the 50 states and the District of Columbia. The minimum order value must be $50 before taxes, shipping and handling.

Shipping Method Cost Shipping Time

Free Shipping FREE 7-10 Business Days
Ground $4.95 7-10 Business Days
2-Day $19.95 2 Business Days Cannot ship to PO Boxes
Next Day $49.95 1 Business Day Cannot ship to PO Boxes
International $6.95 2-4 Weeks

Shipping estimates do not account for 2-4 business days for processing.

Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. We are not responsible for shipping errors or failure to deliver on time caused by the shipping company. Please remember that delivery time does not include Sundays or Holidays.

Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are decided by your country, and are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase.

Digital Products

Available Formats

eBooks – Come in PDF format and are accessible through the My Downloadable Products section of your account

Patterns/Projects – Come in PDF format and are accessible through the My Downloadable Products section of your account

Videos – Come in MP4 format and are accessible through the My Downloadable Products section of your account

Courses – Viewable only online and can be accessed through the My Courses section of your account

Streaming Videos – Viewable only online and can be accessed through the My Courses section of your account

Accessing Digital Purchases

To access and save your eBooks, Patterns/Projects, or Videos please follow these instructions:

1) Go to www.Interweave.com

2) Click on “Sign Up/Sign In” at the top right corner

3) Sign in with your email and password

4) Click “Welcome, (your name)!” in the upper right corner

5) On the left side of the screen click on “My Downloadable Products”

6) Underneath the Product title will be the download link, click the link to view the PDF or Video

7) To save your purchases to your computer please do the following:

*PC Users: Right click on the download link, select “Save Link As” (Firefox, Chrome) or “Save Target As” (Internet Explorer)
*MAC Users: Hold the Ctrl button while clicking on the download link and select the option “Download Linked File As” (Safari)

8) Save the download(s) to your “Desktop,” “My documents” or other favorite folder. Click “Save”

To view your Course or Streaming Video please follow these instructions:

1) Go to www.Interweave.com

2) Click on “Sign Up/Sign In” at the top right corner

3) Sign in with your email and password

4) Click “Welcome, (your name)!” in the upper right corner

5) On the left side of the screen click on “My Courses”

6) Click Go to Course next to the title of the course you purchased*

7) This will take you to the courses dashboard where you can view and watch all purchased courses

8) Click Start Watching next to your selected title

*First time users will be required to verify their email address and first and last name.

More FAQs

Coupon Codes

All coupon codes are case sensitive. Only one coupon code can be applied per order and promotions cannot be combined. Coupon codes are one time use only, and cannot be applied to previous purchases. Some items are not eligible for discounts; these include, but are not limited to: Kits, Bundles, Collections, Third Party Items, Drop Ship Products, New Releases, and Subscriptions. Other exclusions may apply; see the original promotion for specific details.

Price Adjustment Policy

Interweave will provide a one-time price adjustment for purchases made on our website within 30 days of the original order date, if the identical item is discounted at the time of the customer’s request. The difference in price will be refunded to the original payment method. Please contact us here (hyper link to http://www.interweave.com/contact-us/) to request a price adjustment.

Magazine Subscriptions

New subscribers, who wish to receive the current newsstand issue of a magazine, should purchase that issue individually as the subscription will start with the upcoming newsstand issue. Please note, the first issue of your subscription may take up to 4-6 weeks to arrive (international customers, please add an additional 2 weeks for shipping times).

Unsubscribe to Email Newsletters

If you no longer wish to receive our promotional emails or weekly newsletters, simply scroll to the bottom of any Interweave newsletter and click Unsubscribe or Manage Subscriptions.